800-338-3884

Overall

Ease of Use

Customer Service

Features & Functionality

Value for the Money

10/10

Likelihood to Recommend

I use this program for payroll and monitoring child attendance. The payroll time cards are extremely easy to use with QuickBooks. I export the weekly child attendance to Excel to reconcile with manual forms to verify their accuracy for CACFP (food program)

Pros: It is extremely accurate and has an enormous set of features that I am still learning to use. It is relatively easy for someone like me who has a good working knowledge of computer work, but am not anywhere close to being a computer geek. The customer support has been very good in the times they were needed.

Cons: Customer support is needed about 2-3 times per year to get the software working. Sometimes, it takes a long time (over 30 minutes) to get a live person online. However, once a CSR is connected, they are very polite and get the problem fixed. Hardware issue: some people have a problem with their finger image so we are having to set them up with other fingers. We tell them to rub behind their ears for natural oils to improve the image on the platen but there are some people who continue to have problems.

Jim H.

San Antonio, TX

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Here at Procare, we pride ourselves in having knowledgeable and caring support staff to help you has you begin using our software, services and hardware solutions to streamline your everyday. Our team is dedicated to providing our users with amazing support, training and tools to take full advantage of the Procare Family of child care solutions. Live webinars are held by knowledgeable Procare instructors and we have dedicated a whole website towards articles, tips and video instructions are here to help.