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Overall

Ease of Use

Customer Service

Features & Functionality

Value for the Money

2/10

Likelihood to Recommend

It does make keeping track of the daily issues at our center easy.

Pros: I like the dashboard. I like the ability to have the child and parent photos on the screen. The clock in and out is great.

Cons: I really don’t like the reports. I don’t like that you have to go in EACH time and say currently enrolled children. There are a lot of really complicated features. I’m really frustrated that when this was set up in August of 2017 the accounting and payroll was not set up properly and we have not been paying our employees overtime for the entire time until today when I KNEW that there were some employees that had overtime. This is a huge issue and I’m not even sure how to go forward from here. Tech support fixed it, but did say that it was not set up properly on their end from the beginning.

Barbara F.

St. George, UT

Barbara, We’re glad to hear Procare makes it easy to keep track of daily items, but sorry you’ve experienced frustration in other areas. As to reports, you may save the settings (such as “Enrolled” children) by choosing the “Save Settings” button at the bottom of the reports screen. Regarding payroll, when a new position (like “Teacher”) is created it automatically defaults to paying overtime for that position. The reason you may choose to uncheck the overtime box is for things like sick time, vacation, and jury duty, that would not count toward overtime hours. We apologize for any confusion. More information on pay codes and overtime settings may be found here: http://procaresupport.com/pay-codes/

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Here at Procare, we pride ourselves in having knowledgeable and caring support staff to help you has you begin using our software, services and hardware solutions to streamline your everyday. Our team is dedicated to providing our users with amazing support, training and tools to take full advantage of the Procare Family of child care solutions. Live webinars are held by knowledgeable Procare instructors and we have dedicated a whole website towards articles, tips and video instructions are here to help.