800-338-3884

Overall

Ease of Use

Customer Service

Features & Functionality

Value for the Money

10/10

Likelihood to Recommend

The ease of use.

Pros: I love the ease of the Sign in/out process. Once parents and approved adults are fingerprinted, we know they are approved to pick up kids. I love it that once parents sign in, I can generate several reports for by CEO.

Cons: Sometimes the Cloud starts running slowly during peak times. Everyday between 3 & 4 the system begins running slowly. Also, the fingerprint reader is very sensitive. Some parents fingerprints can’t be read.

Marcia T.

Memphis, TN

Marcia, We’re pleased to hear how much the fingerprint check-in has simplified your process. As to the Cloud, that should be an unusual, rather than a daily, occurrence. That said, we are in the process of making significant upgrades to our server facility to enhance capacity and connectivity. Also, there is always a small percentage the population (around 5%) who may have issues with fingerprint recognition, in those cases a PIN+password option is available. A new model of fingerprint reader will be available soon that may also increase recognition.

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Here at Procare, we pride ourselves in having knowledgeable and caring support staff to help you has you begin using our software, services and hardware solutions to streamline your everyday. Our team is dedicated to providing our users with amazing support, training and tools to take full advantage of the Procare Family of child care solutions. Live webinars are held by knowledgeable Procare instructors and we have dedicated a whole website towards articles, tips and video instructions are here to help.