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Sep 19, 2024 5 min read

Procare Solutions Chief Customer Officer Outlines How Procare Serves Child Care Centers 

Leah Woodbury By: Leah Woodbury

The 2024 Child Care Management Software Industry Trends Report from Procare Solutions found that 61% of respondents find it hard to hire and retain staff. 

It’s one of many challenges that child care centers face, and that Procare Solutions aims to help solve.  

As the company’s chief customer officer, Tammie Hogan and her team work hard every day to serve child care providers in their important mission of caring for and educating young learners. 

“We’re the only true all-in-one solution for child care centers,” Tammie said in a recent article on CardRates.com. “We do it all to make it seamless and easy for everyone.” 

Let’s take a look at more of what Tammie shared in the article! 

The Value of Flexible Payments 

Tammie explained that Procare saves child care center employees many hours of time by handling invoicing, billing and payment processing without third-party software.  

“Procare’s payment processing integration allows for a lot of flexibility,” Tammie told the publication. “You’re not going to find that flexibility if you use a different payment provider or cash and checks.” 

Procare not only automates your child care invoicing – safely and securely – but also provides parents with frequent reminders and allows for flexibility with the payment methods you’re able to accept. Electronic payments mean you’ll receive your funds faster! 

Eliminate the paperwork and hours of work that comes with reconciling sign-in/out sheets through Procare’s integrated tracking software, which automatically updates families’ balances to ensure accurate billing.  

“In reviews, our customers celebrate that they no longer have to create manual invoices or chase parents for payments,” Tammie said. 

Screenshot of Procare tuition collection options.

Helping Run All Aspects of a Child Care Center  

The data from the 2024 trends report from Procare Solutions also confirms that staffing shortages are affecting centers in multiple ways: 

Chart showing the impact of staffing shortages on daycares.

Procare helps centers identify key needs in staffing ratios and compliance, view historical trends reports and determine areas for improvement in hiring and retention processes.   

With Procare, your child care center can easily keep track of staff information, including availability/scheduling, immunization records, background checks and additional details of employment.  

This makes it easy to build a network of qualified child care providers that can be accessed to fill full-time roles or to substitute for a full-time staff member who is sick or absent. Procare also helps streamline staff management activities such as time cards, payroll and calculating benefit hours.  

Tammie said that Procare’s 100% flexible onboarding process ensures customers control options and fees, and that the company walks customers through every option to configure the software to their requests. 

Procare can monitor staff-to-child ratios from room to room across an organization with multiple location and keeps close tabs on child care rules.  

“Procare stays very close to those government regulations and state-by-state changes so we can support them,” Tammie said. “In some states, we’ve built connections that centers can use to feed required data directly to the regulators that need it.” 

Focus on the Children in Your Care 

Customer support professional works on a computer while talking on a headset.

When a center chooses Procare, the onboarding process usually lasts about two hours. 

Tammie said the team first sets up billing, invoicing  and payment collection because that’s most important to most clients. Functionality for student check-in and check-out, room assignments  and managing leads is also very popular. 

Comprehensive online support resources include videos, guides, training opportunities and FAQs, she said.  

“On the payment side, we have folks who can help one-on-one with everything from a bank change to changing fees — and that’s super specialized,” said Tammie. 

Procare keeps child care businesses ready with reports for auditors and interfaces closely with states to ensure public dollars find a productive use within the system. 

“It’s super important that Procare tracks that,” Tammie said. “Our customers know we’re prepared on both the software and the payment side.” 

How Can Procare Help Your Business? 

Happy children and family stand outside a daycare.

“Centers choosing Procare signal to families that their priorities are in the right place, earning Procare our Editor’s Choice™ Award,” the CardRates.com article announced

For more than 30 years, Procare Solutions has been helping early childhood educators simplify operations and create meaningful connections with families, so they can focus on what matters most – the children in their care. 

From registration, attendance tracking, staff management and lesson planning to family engagement, tuition collection and reporting, we help ease the challenges faced of running a child care business.  

Our dedicated team of support professionals also makes it easy to get up and running quickly and answer questions along the way. That’s why over 37,000 customers choose Procare. We are proud to be a leader in child care management software. 

Want to read more about what Tammie discussed? Check out the full CardRates.com article!

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ABOUT THE AUTHOR

Leah Woodbury

Leah Woodbury is the head of content at Procare Solutions. Her job includes writing about topics that matter to child care professionals and finding ways to help them do their important work. She’s a mom of two who loves getting updates about what her preschooler is doing during the day via the Procare child care mobile app!

Leah Woodbury